Our goal in this uncertain time is to provide our future guests with detailed information to make them feel on vacation and on the way there comfortable, safe and carefree. That is why we have created a new program that gives all Bluesun guests, who book directly, answers to all questions while planning their stay on the Adriatic. What is Bluesun Vacation Guarantee? The "new normal" period brings new rules, as in the whole world so in tourism. That is why a special program called Bluesun Vacation Guarantee was designed, which combines a number of benefits that, due to and during the COVID-19 pandemic, enables a safe stay and secure payment with flexible booking conditions. In times of economic uncertainty, it is clear to us that some of our guests may lose their jobs, so Bluesun Hotels & Resorts with Job Loss Promise in case of losing your job, guarantees the realization of your already planned vacation. • When booking directly with the Job Loss Promise benefit, we guarantee a 100% refund, regardless of the agreed booking conditions. • You can use your holiday offer under the same conditions and at the same price for next year. Dive into our 8-benefits program and carelessly tailor your plans for the next vacation that we will need more than ever after this turbulent year. 1. Flexible cancellation With the Bluesun Vacation Guarantee, we offer you the possibility of flexible cancellations. We are aware that the COVID-19 pandemic has made your travel and vacation planning challenging, so you have the right to cancel your reservation free of charge*, up to 48 hours before your scheduled arrival. • Easier holiday planning • Secure booking • Full money back guarantee *only available for Standard Rate + Summer Special 2. Best rate guarantee Bluesun Vacation Guarantee offers the best price for your vacation. In these challenging times, it is of the utmost importance to us to provide you with all the benefits we can. If on another publicly available website you find a lower price for the same room type and the same hotel, for the same payment condition and the same dates, we grant you a 5% discount on the lower price you found. • Lowest possible price • Maximum savings • Transparent communication 3. Health & safety standards The Bluesun Vacation Guarantee ensures the highest health and safety standards. Taking into account the health of our guests, employees and business partners, and in cooperation with experts, we have prepared options for the operation of all our hotels in the conditions of the COVID-19 pandemic. • Commitment to cleanliness • Professional security procedures • Adherence to all required protocols 4. Direct contact It is important to have support and direct access to all the necessary information through the decision-making process, travel and finally the holiday itself. We have recognized this need and that is why we are directed towards our future guest through all our communication channels, from e-mail (email@example.com), social networks to the very conversation with one of our agents by phone (+385 1 3844 288) or web chat. An individual and personalized approach is the core of our business because every guest is equally important to us. We are here to make this process more enjoyable and easier for you. • Full support • Direct contact • Personalized holiday offers 5. Dining Experience Bluesun Vacation Guarantee offers an exclusive gastronomic experience - Dining Experience, which finds its inspiration in one of the world's most popular cuisines - Mediterranean cuisine, using local flavors and international standards. Each Bluesun hotel and à la carte restaurant in our destinations offers a unique and new Dining Experience: • Extended breakfast time. • Consumption of breakfast / lunch / dinner is possible in two terms. • Bluesun staff is happy to serve you the food of your choice. • Constant adherence to all health & sanitary protocols. In addition to these services, we have developed a new gastronomic concept - Dine Out concept, which is also a new approach to the gastronomic offer in this "new normal" time. Outdoor dinner with the possibility of barbecue in each destination, is designed taking into account the need to maintain social distance. The concept transforms restaurants for dinner on beaches and green areas and also offers the possibility of picnics with spectacular views of the crystal blue sea. 6. Job Loss Promise In these uncertain times, we understand that you need a vacation guarantee in case you lose your job. With Job Loss Promise, we guarantee that your dream of a Bluesun vacation on the most beautiful beaches will be fulfilled. In case of losing your job in these difficult times, Bluesun Vacation Guarantee offers you a full refund for a direct booking already made. In other words, in case you lose your job and you will not be able to go on vacation this year, we guarantee you a full refund. In addition, we guarantee that your reservation will remain the same for next year - the same price, the same date and the same conditions. All you need to do is contact our reservation center at firstname.lastname@example.org and attach the relevant termination document within one month before your arrival at Bluesun Hotels & Resorts. Everything will be fine, you have our support. 7. Online Quick Check-in To start your vacation safely, we have provided a contactless check-in. It's quick and easy - we'll send you a link in the mail, and once you've entered all the information you need, you'll just pick up your room key upon arrival at the hotel. By ensuring minimal contact and avoiding crowds at the reception, we confirm our commitment to the highest safety and health standards. 8. Organized COVID testing We organize RAT (ANTIGEN) and PCR testing for COVID-19 for our guests in Brela, Tučepi, Bol, Supetar. If you want, contact the reception and we will organize you a test for COVID-19. The price of the PCR test is 560 HRK, and the price of the RAT (ANTIGEN) test is 200 HRK. In case of a positive test result, don't worry - our employees are educated and our protocols for such situations are carefully worked out. We are sure that with the listed options of the Bluesun Vacation Guarantee, we have given you the wind in your back to take the first step towards booking your summer vacation. With these promises, you can carelessly plan your stay in 2021. With Bluesun Vacation Guarantee to a carefree summer » If you have additional questions, feel free to contact us directly. We are here for you in every step of your vacation planning. Together we can return to the "old normal" and enjoy the most beautiful beaches of the Adriatic coast like never before.